Client Success Associate
WiredScore
About WiredScore
WiredScore is a VC-backed, PropTech company on a mission to make the world’s buildings smarter and better connected. The company assesses and improves digital connectivity and smart technology within offices and homes around the world.
Founded in 2013, WiredScore is backed by renowned investors like Beringea, Fifth Wall and Bessemer Venture Partners. Today, WiredScore has offices in NYC, London, Paris, Berlin, Toronto and Singapore, with 1,000 clients (including 8 of the 10 largest landlords in the world), and works with over 3,700 buildings.
Building on their growth across North America and Europe, WiredScore launched in Singapore in March 2022 as part of its global expansion plan. It has since expanded its APAC footprint with its launch in Hong Kong and Thailand. The business has gathered strong momentum in the APAC region across their four APAC markets (Australia, Singapore, Hong Kong, Thailand); having worked with ~50 landlords to certify >150 buildings and 68m+ square feet. Clients include Hines, Swire Properties, Brookfield, Blackstone, Keppel REIT, Frasers, Lendlease, Charter Hall, and GPT Group.
Wiredscore owns and operates two products; the WiredScore certification program, the first and only rating system for mobile and internet connectivity in buildings which helps landlords assess, improve, benchmark and promote their buildings and SmartScore, the smart building certification which helps landlords understand, improve and communicate the user functionality and technological foundations of their buildings.
About the role
What you'll do
Drive and maintain long-term relationships with clients throughout the WiredScore Certification process, using enthusiastic communication to demonstrate the value proposition and ultimately maintain high renewal rates with existing clients
Identify growth opportunities within your client portfolio
Design and help implement marketing initiatives by working closely with WiredScore's marketing team to increase value in the product
Grow awareness of WiredScore and its value proposition among landlords, agencies, industry organisations, and other stakeholders by nurturing relationships with these stakeholders
Key attributes:
Ability to think in different/new ways to provide value for clients
A self-starter/motivated, can operate independently with minimal prompting
Process driven person, who can take responsibility for delivering high quality outputs on time and can effectively prioritise tasks
Ability to communicate with a broad scope of clients and stakeholders of various levels, and effectively build and nurture positive relationships
Be resourceful: driven to find alternative ways to get things done when there isn’t necessarily a straight forward plan of action
Proven experience in effectively addressing challenges and strategically approaching tasks. You should demonstrate initiative in identifying and pursuing opportunities to add value
Experience in delivering presentations to clients and effectively managing external stakeholder relationships, with a strong emphasis on strategies aimed at client retention and satisfaction
Demonstrated proficiency in both written and verbal communication, effectively articulating complex ideas clearly and concisely to diverse audiences, both internally within teams and externally with stakeholders
Proven ability to think creatively, offering innovative and alternative approaches to achieve goals effectively
Client Success and real estate experience are desirable, but not mandatory. However, a strong interest in real estate and technology is highly valued
Comfortable working with globally distributed teams and clients, showcasing robust collaboration skills and cultural sensitivity to foster inclusive and effective partnerships
Proficiency in German and/or French is a bonus as is experience using a CRM
25 days holiday plus Bank Holidays and Christmas and New Year office closure
Flexible hybrid working & 1 Work From Anywhere week per quarter
Remote working budget to support your home office environment
Health insurance coverage and income protection
Automatic enrolment into a 4% matched pension scheme with the opportunity to increase personal contributions
Enhanced maternity and paternity leave
Monthly internet stipend of $15
Annual learning and development budget of $1000
Strong Corporate Social Responsibility Commitments as a certified B-corp