Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Greetings from Itron!!

Itron is an American technology company that offers products and services on energy and water resource management. Its headquarters is in Liberty Lake, Washington, United States. Its products and services include technology solutions related to smart grid, smart gas and smart water that measure and analyze electricity, gas and water consumption. Its products include electricity, gas, water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services. Itron has over 8,000 customers in more than 100 countries.

We have an exciting role for Sales Operations Associate with Itron, Australia (Melbourne/ Adelaide/ Brisbane) for which JD as follows.

We are seeking someone detail oriented with proactive attitude to join our group, in this role, you will be responsible for managing the end-to end order lifecycle, ensure accurate booking, tracking order status, shipment and resolving customer related issues. The ideal candidate has 2-3 years’ experience in customer service, order management or operational role with skills outlined below.

• SKILLS REQUIRED:

• Self-motivated individual with problem solving skills, eagerness to learn and highly adaptable.
• A team member which understands organizational dynamics and can handle professional relationships and responsibilities with a level of decorum and diplomacy that breeds a healthy work environment.
• That person needs to demonstrate operational excellence, customer service and account management.
• Strong problem solving skills with ability to identify root causes and drive resolution.
• Strong interpersonal and communication skills, strong planning skills.
• Proficient with MS Office suite (Outlook, Excel (Pivot tables), Word).
• High attention to details, accuracy and thoroughness.
• Highly organized and able to prioritize in fast-paced environment.
• Ability to work independently and as a team.
• Working with internal and external stakeholders, including our clients.
• Familiar with Oracle, Salesforce will be plus.
• Bachelor’s degree on business administration, finance or Supply Chain Management

• Responsibilities and Duties:
  • Process customer purchase orders and manage all matter related to them from beginning to end.
  • Liaise with internal departments or teams to ensure timely shipments.
  • Proactively inform customers on shipment status and exceptions.
  • Handle customer inquiries about their orders, stock availability, and other matters.
  • Facilitate internal communication and collaboration to ensure smooth operations.
  • Ensure data in internal systems is up to date.
  • Tackle ad-hoc matters and provide support for various administrative tasks.
  • Send weekly order reports to customers.
  • Handle clerical, administrative, technical or customer support issues under minimal supervision, while escalating complex issues to appropriate staff.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com