Implementation Consultant

About Shipwell

At Shipwell, we empower supply chain efficiency and service effectiveness at scale. The Shipwell platform includes capabilities previously out of most shippers' technical reach and affordability today. Our solution combines everything shippers need, from transportation management and visibility to procurement, in a comprehensive, easy-to-use platform. It will adapt and scale as market and business demand change, allowing shippers to operate, manage, and optimize the shipping process seamlessly. Industry experts have recognized Shipwell's traction in the market and have differentiated Shipwell as a leader in the logistics industry. Awards include Gartner Magic Quadrant for Transportation Management Systems (TMS) 2025, 2024, 2023, 2022, 2021, Food Logistics’ 2024 Top Software & Technology Providers, and FreightWaves’ FreightTech 2022 and 2021 Awards for Innovation and Disruption in Freight Industry. Shipwell was also named the fourth fastest-growing company in North America in the 2021, 2022, and 2023 Deloitte Technology Fast 500 and Forbes 2020 Next Billion-Dollar Startup.

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us!

About the Role

As the Implementation Consultant you will play a pivotal role in differentiating Shipwell during a critical time in the customer journey. As the Implementation Consultant, you will work with a team of Implementation Consultants, Solutions Engineers, Sales and Customer Support team members. You will be crucial to the success of the customer experience.

What you’ll do when you get here:

Client Onboarding

• Serve as the primary point of contact for clients during the implementation phase.
• Build strong, professional relationships with client stakeholders at various levels.
• Understand client business needs and objectives to tailor the implementation approach.
• Guide clients through onboarding activities, ensuring a smooth and positive experience.
  
  

Technical Implementation

• ERP Integration experience to configure the TMS to meet client - specific requirements.
• Ability to process map integration designs and showcase to customer
• Collaborate with internal technical teams (e.g., Engineering, Product) to resolve integration and technical challenges.
• Provide technical guidance and support to clients throughout the implementation lifecycle.
• Test and validate configured solutions to ensure alignment with client requirements.

Process Improvement

• Identify areas for improvement in the implementation process and contribute to developing best practices.
• Document workflows, configuration steps, and implementation processes for internal and client-facing use.
• Support the creation of internal tools, templates, and resources to enhance implementation efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Customer Success, Product, and Engineering teams to deliver a seamless client experience.
• Share feedback and insights with Product teams based on client implementation outcomes.
• Ensure a smooth transition of clients to the Customer Success team after implementation.

What you need to have:

• Bachelor’s degree in Business, Supply Chain, Information Systems, or related field (or equivalent experience).
• Proven experience in software implementation, consulting, or business analysis.
• Deep understanding of systems and operations with B2B products.
• A data-driven approach to building, tracking, and optimizing performance metrics.
• Strong analytical, organizational, and problem-solving skills.
• Self-motivated, detail-attentive, and action-driven, with the ability to take initiative, execute, and follow-through.
• Highly effective communicator with strong interpersonal skills; able to build trust and work well with diverse teams inside and outside the company.
• Eager for a very hands-on role in a dynamic environment.
• High integrity and enthusiasm for contributing to a company’s long-term success.
• Courage to challenge the status quo when logic and reason require it.
• Familiarity with SaaS platforms, enterprise software, or logistics/transportation systems preferred.

Why Shipwell:

• Enjoy working remotely with the added perk of a home office reimbursement
• Unlimited Paid Time Off (PTO)
• A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&D coverage, and flexible/health savings accounts
• 401K program where Shipwell matches up to 4%
• Employee Stock Options
• A yearly learning and development budget
• Subsidized internet, cell phone, fitness, and educational reimbursements
• Virtual team-building events where fun and connection take center stage
• Join a vibrant, inclusive workplace shaped by friendly, talented individuals
• Receive a technology package, including a MacBook Pro
• Employee Recognition Program to celebrate and incentivize hard work and success!

Salary is commensurate with experience and will include Variable Compensation based on Years of Experience, Skillset, and Location.

Shipwell is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and believe that experience comes in different forms. Diversity in our team makes for better problem-solving, more creative thinking, and ultimately, a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast-paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard-working & good at what you do, then please come as you are. We want you to contribute, grow, & learn at Shipwell.

We are looking forward to adding new perspectives to our team!

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc