Property Coach

Are you interested in joining a superfast growing, well funded tech start-up? Are you a detail and customer oriented person with experience in a high growth environment and want to enjoy working with a bunch of passionate multicultural people? Would you like to make a huge impact by being part of the operations team and help scale up PropHero worldwide?

Founded by McKinsey Alumni and successful entrepreneurs, PropHero is the AI-powered online platform that allows people to invest in property in a simple, transparent and more profitable way. Our vision is to make property investment as simple as investing in shares or ETFs.

PropHero is growing very fast, we have recently closed a round of funding with global VCs and we are now looking to strengthen our team with talented profiles to help us accelerate our growth.

Working at PropHero means to work in an honest, transparent, respectful and flexible environment, surrounded by very ambitious people committed to driving change and challenging the status quo. We are here to reinvent the property investment industry globally and help our customers become more financially independent by helping them create wealth through property investment, so that they can enjoy more time doing what they love!

Do you identify with this purpose and are willing to join the PropHero Team to help us bring our vision to the world?

Then PropHero is the right place for you, keep reading!

How will you contribute to Prophero?

Your mission will be to deliver the best client outcome and experience on their end-to-end property investment journey with PropHero. In other words, you will help our clients find the best investment property and have a fantastic experience with PropHero. You will be responsible for supporting a portfolio of clients to accomplish their property investment objectives via the PropHero methodology across the end-to-end investing process, while delivering the best client experience at all steps.

Your success in this mission will be stellar if you develop the following roles and contributions:

Client Lifecycle Supporter:

• Onboards clients to PropHero, providing them with information on the PropHero methodology and process and understanding their investment objectives
• Communicates regularly with the client via the appropriate channels (instant chat, email and/or phone/video call)
• Resolves all client queries actively, promptly and with high energy, keeping them updated through the process
• Conducts analysis on the client portfolio to understand the client lifecycle, and decide the appropriate next steps for each client

Effective Property Supply Host:

• Studies the property market and properties using the PropHero methodology to gain a well-rounded understanding of the opportunities, before presenting them to clients
• Helps the supply team prioritize and refine their property search, to land investments that best match our clients, with the highest probability of closing
• Shares and discusses facts and research about the market, area/suburb, and properties to educate and upskill clients, supporting their decision process
• Presents property opportunities to clients live, bringing the PropHero facts and analysis to life on why the opportunity is a good option for the client and helps them to decide

Proactive Client Success Climber:

• Refines and documents the PropHero client success methodology (incl. training materials) to scale the process
• As needed, growing the client success team to meet increasing volumes

What will make you succeed with us?

• 3+ years experience in a client facing or client service role. Client, client, client. Strong track record of delivering top client outcomes and experience. Demonstrates passion and strong innate drive to help clients achieve their objectives and has the best experience along the way. Appreciates each client’s specific background, culture and context. This role is all about the client!
• Excellent oral communication and interpersonal skills. Able to communicate clearly, accurately and confidently to rapidly establish credibility and trust with clients.
• Problem Solver. Able to think critically and quickly on the spot, responding to various stakeholder situations and requirements. Finds creative solutions to problems to achieve a desired outcome.
• Growth Mindset. Focused on individual development and growth, including learning but also improving the PropHero approach/processes over time.
• Operational excellence and vision. Capable to lead and coordinate the whole property process. Ability to see improvement areas in the process and suggest practical ideas to optimize.
• Organizational and detail oriented. Completes tasks, big and small, with no errors. Plans and manages the full process with stakeholders to the required specification and timeline. Does not miss deadlines, especially with clients
• Proactivity and Autonomy: Prophero operates in a changing ecosystem, which implies being able to adapt easily, being agile in reactions, working at a good pace and having a positive and proactive attitude.
• Optimism and excitement for your work, a love for the next big challenge, and a passion for business impact as there will be plenty of opportunities in the path to achieve new challenges and have new learnings.

It will be a plus, but not required, if you have:

• Bachelor’s degree or equivalent.
• Good level of English.
• Experience with your own property investments.
• Have interest in the Property market, in Property Investment, and in the sale/purchase process.
• Able to manage and lead different processes at the same time.

What benefits can PropHero bring you?

• We work remotely and in a flexible environment. This means we work with OKRs, always looking to grow the business, and we work with people worldwide, so we might have to adjust to different time zones.
• Learning and development. No matter where you come from, no matter what you have studied, you will always have room to learn from others and develop yourself by participating in an open and transparent environment full of experiences and creative ideas
• Great Teamwork. If you join us you will be part of a growing strong team composed of different levels of seniority, where decision and ownership is shared.
• Early-stage Startup and career growth. You will be part of the growth of a powerful startup with international projection and you will be able to gain more responsibility.
• Competitive economic package.