Job Ad

Procore is seeking an Order Management Provisioning Specialist to join our FSO team. In this role, you’ll be responsible for ensuring all customers have access to the services they have contracted for. Successful candidates are organized, proactive, and able to manage a wide range of tasks. If you have a business and operational mindset and the ability to strategically structure solutions to problems, we’d like to hear from you!

This position reports to the Manager of Order Management. We’re looking for someone to join us immediately. This role is based in-office.

What you’ll do:

• Launching Account Entitlements, which requires auditing contracts to ensure the customer has the correct items provisioned
• Facilitate case requests for trials, betas, and other provisioning requests; and other miscellaneous provisioning requests
• Partner with internal teams on projects and initiatives as needed
• Triaging all OMP Salesforce.com cases to ensure prompt action, requiring translation of the business issue and its impact on the business
• Maintain a strong partnership with technical teams across the organization
  
  

What we’re looking for:

• Bachelor’s degree or equivalent experience preferred but not required; this position requires a business/office management background generally equivalent to a bachelor’s degree in a business or administrative-related field
• 2+ years of relevant experience working in a revenue-focused environment, either in sales, customer service, or operations
• Knowledge of Provisioning & Order Management operations a plus
• Strong working knowledge of MS Office and Google applications required. Advanced Excel/Google Sheets skills are recommended. Comfort working within Salesforce and understanding of objects a plus
• Outstanding social and communication skills in a professional environment
• Strong listening skills with the ability to ask questions and suggest new ideas
• Ability to thrive in a collaborative work environment that requires teamwork, trust, and the willingness to jump into new projects to help the team
• Excellent problem-solving, project management, and analytical skills
• Curiosity to learn new things, especially around systems, process and tools