Job Description

If you read the description below and feel that this position excites you, but your experience does not add up 100%, we encourage you to apply and tell us why! We look forward to learning what makes you passionate and purposeful.

Do you pay attention to the tiniest details, love solving puzzles, and enjoy communicating through a help-first customer-centric style? If this sounds like you, you would be an ideal fit for our Research & Data Administrator position on Procore’s Scout Research Team.

As a Research & Data Administrator, you’ll partner with your team and key Customer Success Team members to ensure customers are getting what they have earned by sending legally compliant documents. Use your investigative and people skills to correct wrong data, fill in the gaps, and maintain accuracy and efficiency through steady communication. It takes a unique person to enjoy both data accuracy and constant communication. In this role, you will learn how to use construction databases and research project information to fill in missing information. If you pay attention to the tiniest details, love solving puzzles, and enjoy communicating through a help-first, customer-centric style, we want to chat!

This position reports to The Scout Research Manager and is based in our soon-to-open Heredia, Costa Rica office.

What you’ll do:

• Search property information through online county websites, other internal and external tools

• Work on deadlines prioritized by our SLA with our customers

• Update job information in our database through data entry

• Correct inaccuracies and fill in gaps based on our customers’ data

What we’re looking for:

• You’re a proactive problem-solver, analytical and work at a quick and efficient pace

• You’re attentive and precise in your work, with strong attention to detail

• You enjoy thinking on your feet and maintaining a customer service perspective in each interaction.

• You’re hard-working and not afraid to get out of your comfort zone

• You’re comfortable with a routine, can be given tasks and a schedule, and stay on track

• You enjoy learning a new tool or software and lean into new opportunities to create efficiency with tech

• You enjoy working on your own but like having a team to bounce ideas and questions off of and collaborate with

• This position requires a High School Diploma or GED.

• Fluent English speaker

Additional Information

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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