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Customer Growth, Account Executive

Placer.ai

Placer.ai

Customer Service, Sales & Business Development
United States · Remote
Posted on Friday, April 12, 2024

ABOUT PLACER.AI:

Placer.ai is a high-growth, big data pre-IPO tech company led by seasoned executives and repeat entrepreneurs who are building the world's first "Google Analytics for the physical world." Placer.ai’s platform provides instant visibility into any property in the U.S., presenting accurate details about visitation patterns and demographic breakdowns of visitors. Placer.ai’s customers can see where visitors have been before, where they go afterwards, where they typically go for sports, entertainment, groceries, etc., and what their interests are. Placer.ai's A.I.-based SaaS platform replaces archaic solutions such as manual surveys, installed cameras, and other people-counting systems, creating a blue ocean market of more than $100B.

Placer.ai has grown 2x year-over-year for the past 2 years, counting more than 4,000+ paying customers across a range of industries, including 2 of the world’s top-10 retailers, 2 of the top-10 CPG firms worldwide, a world’s top hospitality firm, 2 of the world’s top-10 commercial real estate (CRE) firms and 2 of the world’s top multinational asset managers and hedge funds. Placer.ai raised $100M for Unicorn ($1B+) valuation in Series C funding.

SUMMARY:

The Customer Growth is responsible for working closely with the Customer Success team to renew clients and expand their contracts via upsells and cross-sells.

RESPONSIBILITIES:

  • You will use your skills to develop opportunities, through both warm leads and whitespace prospecting
  • Be a leader at Placer by being the “quarterback” with our customers, and internal teammates to ensure high satisfaction and growing revenue in our Strategic Account base.
  • Build a strong point of view on how to help the customer, and drive value to Placer.
  • Segment book of business to ensure proper focus and resourcing to our top opportunities.
  • Partner with the Customer Success, Sales Development, and Solutions Engineer team to develop and execute win/win negotiation strategies that maximize renewal contract value while protecting and enhancing the customer relationship.
  • Building credibility and trust while influencing buying decisions.
  • Drive existing customer conversations around new products to hit expansion quotas.
  • Manage the sales process whether during renewal timing or outside the typical renewal cycle.
  • Forecast projected expansion sales and renewals.
  • Provide regular updates on status to management and escalate as appropriate.
  • Drive conversations with customers on multi-year contracts.
  • Identify customer needs and demonstrate strong account management capabilities to drive renewal to on-time closure.
  • Be an expert negotiator selling the value of our products
  • Work cross functionally to develop retention and expansion strategies.

REQUIREMENTS and QUALIFICATIONS:

  • BA/BS or similar college-level education.
  • 5+ years selling or managing existing accounts in the B2B Software space.
  • Experience working with G-Suite: Gmail, Google Slides, Sheets, etc.
  • Advanced understanding of working with SFDC or relevant CRM.
  • Excellent, clear verbal and non-verbal communication skills.
  • A positive attitude and a selfless approach to teamwork.
  • Knowledge of retail, real estate, financial services or CPG is a plus.
  • A proven ‘problem solver’ with the ability to work in a fast-paced, ever-growing startup organization.
  • Travel is required 10% of the time for conferences.

WHY JOIN PLACER.AI?

  • Join a rocketship! We are pioneers of a new market that we are creating.
  • Take a central and critical role at Placer.ai.
  • Work with, and learn from, top-notch talent.
  • Competitive salary.
  • Excellent benefits.
  • Fully remote.

NOTEWORTHY LINKS TO LEARN MORE ABOUT PLACER

Placer.ai is an equal opportunity employer. Placer.ai’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Placer.ai applicant who requires reasonable accommodations during the application process should contact Placer.ai’s Human Resources Department to make the need for an accommodation known.. #LI-REMOTE