What you will do

• Own analytics for the full Operations organization, including Market Operations, Customer Support, Procurement, Logistics, Interior Design, Turnover Operations, and Onboarding
• Conduct quantitative and qualitative analyses to assess operations, identify opportunities for improvement, and use data-driven decision-making to shape strategy with senior leaders
• Partner with a broad set of teams, including Finance, Accounting, Data, Product, Engineering, Acquisitions, and Sales, to design new workflows and improve cross-functional coordination
• Build and maintain analyses and dashboards for various stakeholders using Excel, SQL, Tableau, Google Sheets, and Salesforce
• Drive production forecasting, scenario planning, and predictive analytics to optimize the impact of operational investments in our home onboarding flow
• Develop, document, and measure end-to-end processes utilizing industry standard / best practice methodologies; make recommendations to improve speed, scale, and overall efficiency
• Leverage data dashboards and metrics to inform prioritization and roadmapping
• Assess risks and contingencies and build plans to mitigate risks and drive performance
• Develop SOPs, workflows, reports, dashboards, and other analytical tools to maximize productivity
• Demonstrate professional skepticism and critical thinking in assessing data quality, defining assumptions, and justifying recommendations
• Gain understanding of user needs, including team members, customers, and leads by getting into the field as necessary, and diving into the weeds of each stakeholders’ experience

Qualifications

• B.A./B.S. degree with a quantitative focus in Economics, Engineering, Math, Statistics, or a similar technical field
• 4+ years of work experience in an analytics role involving strategy, problem solving, process improvement, and/or technical systems; consulting experience preferred
• Advanced Excel / Google Sheets and data modeling skills; data visualization and transformation, and SQL database query language knowledge required
• Experience working in a fast-paced, rapidly-changing environment, while managing multiple priorities and stakeholders; growth-stage startup experience preferred
• Excellent communication and people skills; you communicate effectively to technical and non-technical audiences, and thrive in dynamic, cross-functional environments
• Experience using data and analytics to break down ambiguous, complex problems and influence solutions
• Experience in forecasting and/or demand planning preferred
• Ability to see the big picture as well as focus on the smallest details in operations; you're a systems thinker who loves getting in the weeds
• You have strong business acumen and know that problem solving goes beyond the numbers
• You have an entrepreneurial mindset and love building new things in addition to optimizing existing processes
• You’re a team player and always focus on the greater good