About the Team

When Opendoor purchases a home from a customer or sells a home to a customer, it is crucial that the utilities are switched into the new owner’s name on the official closing/ownership date to ensure that Opendoor isn’t paying for utilities being utilized by a customer and vice versa. This process is also important as there are sometimes lag times in transfer of utilities which could result in our customers not being able to utilize their utilities, which has a negative impact on customer experience. Due to the flexibility of Opendoor’s products in terms of moving closing dates, it is essential that the utility companies and all of the transaction stakeholders maintain awareness of the official closing date and utility transfer date.

Role Responsibilities:

• Contact utility providers to turn on or off utilities typically via emailing or calling
• Respond to and resolve various utilities escalations from other Opendoor teams to ensure utilities are turned on or off correctly
• Leverage every interaction with utility providers to help build great relationships with them, on behalf of Opendoor
• Follow Standard Operating Procedures and Service Level Agreement terms for all tasks to ensure team’s weekly performance metrics are met
• Assist in various data entry tasks to ensure our procedures to manage utilities for all utility providers are up-to-date
• Help identify blockers and communicate areas to improve our utilities processes

Skill Needed:

• Strong English language skills (verbal and written)
• At least 2 years of work experience with two years of calling (inbound or outbound) experience
• Self-motivated and task-oriented
• Experience collaborating with cross-team stakeholders
• Experience working with case management systems
• Willing to work night shift
• This is a work from office role
• Ability to multitask and prioritize tasks on a daily basis
• Strong research and organization skills
• Ability to work effectively in a constantly changing environment

Bonus points if:

• Real estate industry experience
• Utility services knowledge
• Slack, Salesforce, Google Apps and Jira experience

Location:

#LI-Onsite

#LI-RC2

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