Senior Technical Consultant
Notarize
IT
Remote
Posted on Tuesday, June 11, 2024
Proof is looking for a Senior Technical Consultant to provide technical leadership and guidance to Proof customers and partners, who want to further embed and integrate the Proof platform and
services with their own technical systems. You will partner and collaborate with our Account Management, Customer Success, and support teams. You will also engage with our product and engineering teams, influencing our product roadmap with feedback and suggestions gathered from partner and customer interactions.
What you'll do as a Senior Technical Consultant at Proof:
- Lead a discovery and planning session with customer business and technology stakeholders.
- Assist with scoping and implementation of professional services engagements
- Collaborate and design Proof solutions that follow both technical and industry related best practices. Support the customer technical team on their full project lifecycle including design, development, QA, and deployment to production.
- Ensure the customers Proof account is configured to meet use case requirements
- Document the solution and assist with any enablement material to ensure the customer can maintain their integration moving forward
- Help technology partners and customers to rapidly build integrations and plugins
- Work closely with partners to define the technical strategy for their plug-ins, integrations, and joint solutions.
- Assist Customer Success with customer onboarding and configuration, including eVault setup, MERS testing, and eVault training
- Maintain awareness of the Proof full platform offering in order to speak knowledgeably with prospective and existing partners and customers
- Work with sales and marketing to define and drive key support documents for developers
- Assist the support team with technical triage as appropriate
- Maintain and author best practice and re-usable design patterns for our customer facing development documentation
What we’re looking for:
- 8+ years in a software development or related position experience
- Ability to build strong relationships with customers by providing thoughtful consultation on technical issues and advice on long term solutions
- Effective communications skills and comfort presenting to all roles and levels within an organization
- Demonstrated experience in documenting technical workflows, and standard operating procedures
- Demonstrated familiarity with REST APIs
- Customer service mindset, able to handle objections from customers and escalate situations appropriately
- Experience with real estate customers or industry knowledge preferred but not required