Ambassador Program Manager (Contractor)
Neighbor
Customer Service, Operations
Utah, USA · Remote
Posted on Friday, September 13, 2024
At Neighbor, our vision is to bring communities together by solving our neighbors’ biggest challenges.
We’re building the largest hyperlocal marketplace the world has seen. We’ve raised over $65 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started! To learn more, here is what one of our investors wrote after leading Neighbor’s Series A.
We are seeking a contract Ambassador Program Manager to join our team and lead our grassroots Crossposting Ambassador program. In this role, you will be responsible for growing and managing this program into a major marketing channel. The ideal candidate will have a background in multi-level or loyalty program marketing. Additionally, we are looking for individuals strong in people operations and a desire to achieve weekly and monthly goals.
About Our Program
The Neighbor Ambassador Program employs individuals in specific cities across the country to crosspost assigned Neighbor listings on platforms such as Facebook Marketplace, Craigslist, and OfferUp. Ambassadors are responsible for managing their own accounts on these platforms and responding promptly to incoming leads.
The Ambassador Program Manager will be responsible for recruiting and overseeing the efforts of the Ambassadors.
Responsibilities
- Recruitment and Management:
- Recruit new ambassadors through Upwork and other freelancer platforms
- Create online training materials and "assignment posting sheets" using in-house AI tools
- Program Operations:
- Monitor ambassador performance and remove barriers to their success
- Make decisions regarding the retention or removal of ambassadors from the program
- Payouts and Commissions:
- Manage the issuance of commissions to ambassadors for successful storage listing reservations
- Verify the legitimacy of reservations and ensure accurate commission payouts
- Data and Analytics:
- Track and analyze program performance using relevant metrics and KPIs
- Use data-driven insights to optimize recruitment, training, and retention strategies
Qualifications
- Proven experience in recruitment, coaching, and people management
- Strong operations skills, organization, and attention to detail
- Excellent written and verbal communication skills
- Highly proficient in Google Sheets and Microsoft Excel
- Familiarity with Upwork and other freelancer platforms
- Moderate understanding of UTM parameters
- Ability to build and motivate teams while maintaining accountability
- Experience in multi-level or loyalty program marketing (preferred)
You Should Apply If You
- Excel at recruiting, coaching, and building motivated teams
- Have a strong operations background and are detail-oriented
- Are passionate about helping individuals achieve success
- Can balance empathy with maintaining high performance standards
- Are resilient and can push through challenges to achieve growth
- Have a data-driven approach to program management and optimization
About Neighbor:
Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50% the cost of traditional self-storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar self-storage industry!
This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a fun, collaborative and inclusive team of innovative, talented, and motivated individuals.
We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at hr@neighbor.com. Check out our careers page to get to know us better as you think about your next step at Neighbor!