SUMMARY

The RealPage Senior Manager, Solution Account Management oversees and leads a team of Solution Account Managers (SAMs) who are responsible for driving adoption of solutions (Market Analytics) to achieve customer value outcomes. The qualified candidate will possess the ability to develop exceptional customer relationships, build and motivate a strong team of achievers, be an exceptional analytical thinker and strategist, while also being a skilled internal collaborator and partner.

PRIMARY RESPONSIBILITIES

• Coach, mentor, and develop a team of 5-8 SAMs at various experience levels to manage customer relationships throughout the lifecycle, ensuring the team is equipped for success.
• Monitor team performance, identify areas for improvement, and implement strategies to enhance effectiveness.
• Guide SAMs in creating and delivering Solution Reviews with client stakeholders to define business outcomes and mutually agreed ROI benefits.
• Handle customer escalations from the team, using them as coaching opportunities to develop skills and improve processes.
• Engage in high-level client interactions, building strong relationships and understanding business objectives.
• Collaborate with cross-functional teams (e.g., sales, product management) to enhance processes, improve product functionality, and identify new business opportunities.
• Contribute to RealPage's strategic direction, particularly in client relationships and solution adoption.
• Lead strategic projects to improve process efficiency and drive team, division, and company growth.
• Partner with other CS leaders to impact productivity, streamline organizational changes, create leadership alignment, and accelerate process improvements.
• Develop a comprehensive understanding of RealPage platform capabilities to maximize business value and drive customer outcomes.
• Collaborate with product teams to ensure customer feedback is incorporated into product development and roadmap planning.
• Stay updated with industry trends and best practices, sharing knowledge with the team to continuously improve customer success functions.
• Promote a Customer Success and client experience-focused mindset across the organization.

QUALIFICATIONS

Required:

• Bachelor’s Degree
• Extensive understanding of SaaS industry and technology (7+ years’ experience with SaaS)
• Minimum of 5 years’ experience in leading customer-facing teams.
• Minimum of 5 years’ experience in the multi-family industry.
• Ability to work extended hours as needed (may be required at times).
• Ability to travel up to 25%.

KNOWLEDGE/SKILLS/ABILITIES

Required:

• Strong knowledge of RealPage products and services is preferred (5+ years’ experience with RealPage products).

• Excellent communication and interpersonal skills (high EQ)

• General experience with Customer Relationship Management (CRM) software such as Salesforce.
• Comfortable working with all levels of the RealPage organization, including C-Level.
• Demonstrated understanding of value-drivers in recurring revenue business models.
• Excellent time management, organization, and communication skills (both verbal and written).
• Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint and Outlook.
• Experience building strong, long-term relationships with senior/executive level key customer stakeholders through proactive and constant communication anticipating needs and supporting them through a tailored approach.
• Aptitude to learn complex software programs.

Physical Demands and Working Conditions:

Physically able to participate in training sessions, presentations, meetings, and customer and industry conferences. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.

SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.