SUMMARY

The Payment Operations Analyst is responsible for understanding our transactional partners and processes and evaluating and mitigating the associated risks in our transaction flows. Buildium's payments business is the fastest-growing vertical within Buildium, and the Payments Operations Team is central to managing the flow of funds through our payment facilitator model.

PRIMARY RESPONSIBILITIES

• Keep a pulse on daily activity while acting on risk management opportunities Responding to and resolving chargebacks, ACH returns, and incorrect bank details for PMCs Resolving PMC issues resulting from fraud Understand the specifics of Buildium customers to be able to advise on risk management opportunities properly Educating PMCs on fraud prevention while resolving concerns
• Management of reporting to ensure new customers are following processes and procedures
• Lead research into unique transactions and funding patterns with cross-functional teams
• Own reporting and operational interactions with processing partners
• Support day-to-day operations of Buildium's payments underwriting team
• Communicate professionally and clearly with our customers
• Provide process improvements and support the design of our scalable systems

QUALIFICATIONS

• Bachelor's degree
• 2-5 years of experience

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Highly specialized knowledge of fraud prevention measures
• Detail-oriented, self-starter, who is eager to take on new challenges and solve puzzles
• High level of confidence and demonstrated ability to work cross-functionally
• Reliable under pressure and prefers to advocate findings in a constructive manner
• Excellent eye for detail and high level of discretion
• Comfortable working in a fast-paced environment while upholding our organizational values and standards
• Understands fundamental banking and accounting principles, including compliance and regulatory requirements for transaction processing
• Experience and interest in BI tools (e.g., Looker) and/or knowledge of SQL a plus
• Comfortable using various banking and payment user interfaces for data collection and research
• AAP (Accredited ACH Professional) and/or ACAMS certification is a big plus

Physical Demands and Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas through the spoken word. May be required to sit and/or stand for long periods. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. May be required to lift or move 10+ pounds.

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