Responsibilities include but are not limited to:

• Events, Programming & Communications
  • Concept, develop, and execute amazing Events and Programming. Ensure that Quarterly plans are submitted to Asset Managers on time, within budget, and according to the programming standards set for creating impactful events.
  • Capture event feedback and data within 48 hours of event end. Prepare and present a Monthly data review to capture key metrics and
  • Identify and manage vendors for the Boston region.
  • Primary management of tenant engagement app; including:
    • Managing all in app building/campus wide communications on behalf of Property Management or other 3rd party partners.
    • Ensuring the app is up to date and on brand.
    • Creating content and copywriting for in-app blogs, newsletters, and more.
    • Building local "perk" programs.
    • Providing direct assistance to occupiers who are having trouble navigating app including creating reminders and best practices when needed.
  • Ensure all collateral and marketing is always per brand standard across all spaces, including 3rd party amenity spaces.
  • Source, maintain, and store all event and programming accessories.
  • Oversee the personal marketing for the events and programming in the space based on tenant relationships.
  • Ensure all events are executed under budget.

Tenant Experience

• • Become an invaluable partner to current workplace experience leaders in the building.
  • Embody and display Nuveen (our Landlord partner) values and service principles in all in-person and virtual interactions with occupiers, guests, our Landlord partners, 3rd party amenity partners and vendors, including:
    • Build strong bonds with occupiers ensuring their experiences are personalized and their days are productive. Become an invaluable resource and partner to current workplace experience, HR, or office managers in the building. Build relationships with tenants outside of lobby interactions by being proactive in your efforts to engage the tenants throughout the building.
    • Confidently, empathetically and professionally communicate and resolve issues with all building stakeholders.
    • Greet and assist all in a friendly and welcoming manner according to our proprietary arrival standards and daily interaction steps of service.
    • Treat vendors and 3rd parties as partners - make our success their success.
    • Ensure for all stakeholders listed above that we are viewed as a group that is easy to do business with - make things
  • Execute key hospitality processes and operations that support both our occupiers, our guests, and our greater Nuveen teams
  • Model and deliver on any new hospitality standards related to new products and services both internally and to the rest of the Nuveen team.
  • Deliver on both the team and occupier Surprise & Delight monthly
  • Lead and inspire 3rd party amenity partners to jointly develop ways in which hospitality, tenant engagement/experience, and communications can remain at a consistently high level
  • Ensure digital and physical communications methods are up to date and functioning
  • Establish clear systems and procedures that set the rest of the amenity team up for success in your absence.
  • Own the ordering, restocking, receiving and inventory of all amenity supplies in a timely manner, avoiding outages, while managing COGs
  • Ensure that all the amenity spaces are spotless at all
  • Escalate technical/AV issues via Property Management according to the responsibility matrix.
  • Manage A/V vendors and IT problem resolution if/when they are contracted.

What We’re Looking For:

• 4-6+ years of work experience in Events, Community Management, or other relevant business operations
• Ability to work independently with an extremely reliable and excellent work ethic
• Someone who enjoys continuous change and improvement
• Ability to represent Industrious and Nuveen interests to outside vendors and Landlords
• Ability to develop strong relationships with external vendors, partnerships, and tenants
• Ability to understand audiences and appropriately tailor communication internally and externally
• Exceptional organizational and multitasking skills
• Passion for Hospitality
• Ability to gather data and build as you go
• Impeccable verbal and written communication skills
• Demonstrated leadership skills
• Experience in gDrive/Dropbox file management
• Experience in gSheets/Excel to promote data integrity
• Experience in Airtable a plus

Compensation:

The annual base compensation range for this role is between $65,000 and $85,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.You will also be eligible for up to 10% in performance-related bonus pay.