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Portfolio Company Open Roles

Field Service Technician



Austin, TX, USA
Posted on Thursday, June 8, 2023

ICON is looking for a Field Service Technician to join our Engineering Support Services team. As a Field Service Technician, you will be the first line of defense for commissioning printers and troubleshooting. A diverse understanding of electrical, mechanical, networks, and controls topology will thrive in this role. You will be responsible for connecting 3D printers in the field and providing the first line of defense to failures. A powerful desire to personally resolve and recognize when to escalate issues will be a vital attribute to thrive in this role. Must be capable of working day or night shifts, weekends, and support an on-call schedule when needed. This role will report to the Senior Manager of Reliability Engineering and is based at our Austin, TX campus.


  • Connect and disconnect electrical, pneumatic, and network cabling to facilitate printer mobility.
  • Troubleshoot electrical, mechanical, and software systems virtually or in person using schematics or other documentation.
  • Manage the delivery and inventory of replacement part inventories.
  • Update and maintain accurate work steps via our ticketing system.
  • Provide an exceptional working relationship with Print Operators to maintain schedules and determine root cause of problems.


  • Associate's degree or relevant technical degree with 1+ year of hands-on experience OR 2+ years of hands-on experience in manufacturing, fabrication, or related field.
  • Strong verbal and written communication skills.
  • Desire to work in a team setting.
  • Self-motivation to investigate and implement new ideas, and proactive in overcoming obstacles.
  • Ability to prioritize and adapt in dynamic work environments.
  • Able to lift 50 pounds.
  • Willingness to work in various outdoor environments: temps over 100 degrees or below freezing, sun, rain, mud, lack of electricity, etc.
  • Ability to travel outside of Austin, TX for multiple months at a time.
  • Ability to work nights and weekends.
  • Ability to work on your feet for the majority of the day.
  • Ability to work in Austin, TX and surrounding areas (up to 50 miles).
  • Proficient or fluent in English.


  • Experience in manufacturing maintenance or field service environment.
  • Solid time-management skills.
  • Familiar with multi-axis machines such as CNC’s or 3D printers.
  • Experience with a Preventative Maintenance program.
  • Familiarity with PLC’s, VFD’s, digital and analog signals.
  • Competent with Microsoft applications and willingness to learn new software.
  • Ability to work under pressure.
  • Exceptional interpersonal and communication skills.

ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.

Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).

Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.

As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.

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