About the role

We are looking for a Customer Experience Associate to support our customers by managing queries, escalations, and feedback across multiple channels.

The Story So Far: We’re Building a Global Brand in Real Estate

Huspy is one of the leading property technology companies in EMEA.

Launched in 2020, we now operate in multiple cities across the UAE and Spain, expanding into Saudi Arabia and 3 more European markets by 2026. Today, we own the largest portion of the UAE mortgage market and are one of the fastest-growing players in every European city we’ve entered.

We’ve raised over $140 million (Series A and Series B) from the world’s top investors, including Sequoia Capital and Balderton Capital, to reshape the homebuying journey through powerful technology and agent-first tools.

We’ve built a SuperApp that empowers real estate agents and mortgage brokers, bringing cutting‑edge technology to one of the world’s most traditional industries. We’re transforming how property transactions happen — faster, smarter, and better for everyone.

We’re not slowing down. The question is: will you be part of what’s next?

The Main Event: What You’ll Drive, Build, and Own

• Handle customer queries across phone, email, chat, and social channels
• Manage and resolve customer escalations in coordination with internal teams
• Run NPS surveys, track results, and support follow-ups on customer feedback
• Manage the social media inbox and ensure timely, professional responses
• Maintain accurate customer records and case tracking in Salesforce
• Ensure a high standard of service quality and customer satisfaction

The Perfect Match: What It Takes to Succeed at Huspy

• Experience in a customer support or customer experience role
• Strong communication and problem-solving skills
• Hands-on experience with CRM tools, preferably Salesforce
• Customer-first mindset with attention to detail
• Be available in-office during regular business hours