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Director, Program Business - Spinnaker

Hippo Insurance

Hippo Insurance

Dallas, TX, USA · Austin, TX, USA · Bedminster Township, NJ, USA
Posted on Friday, April 5, 2024

Title: Program Manager, Spinnaker

Location: Bedminster, NJ / Dallas, TX / Austin, TX

Reports To: Chief Program & Underwriting Officer, Spinnaker

About Spinnaker:

Spinnaker is a national property and casualty insurance company rated A- VIII by A.M., that is a wholly owned and independently operated subsidiary of Hippo Insurance. With the capability to offer admitted and surplus lines insurance products in 50 states and jurisdictions, Spinnaker partners with program administrators and managing general agents to offer strategic insurance solutions. We target innovative product market leaders across both personal and commercial lines, specialty lines, and traditional and non-standard fronting opportunities.

About You:

The Program Manager will be primarily responsible for managing a portfolio of business written through program administrators/MGAs and will have primary P&L responsibility for the book of business. Position will be responsible for setting program annual goals which will include strategies and tactics for profit, growth, expense management, and allocation of catastrophe capacity. The Program Manager will also be responsible for providing the market “face” of Hippo to program administrators.

What You'll Do:

  • Manage assigned program administrator/MGA relationships
  • Oversight of assigned program administrator portfolios. P&L responsibility for the program. Implement action steps to improve underwriting results of programs as necessary
  • Develop annual growth and profit plans for the program
  • Program manager should have knowledge of the class of business targeted by the program administrator and develop/amend underwriting guidelines specific to the program
  • Plan, manage, and evaluate work of program administrators/MGAs
  • When applicable, develop and manage CAT management objectives including PML management in conjunction with Hippo risk management department
  • Direct responsibility for portfolio management of assigned programs including but not limited to, management/allocation of limit accumulations, remediation or culling of unprofitable business, and oversight of remediation of MGAs with unsatisfactory audit results
  • Handle referral process for assigned programs within stated authority
  • Work with program manager to place reinsurance specific to the program and coordinate with Hippo risk management department. Program Manager is responsible for ensuring reinsurance signed reinsurance agreements are loaded to contract database
  • Monitoring claim activity on program and act where appropriate (e.g. underwriting guidelines, forms development, claims operations)
  • Conduct underwriting audits and quality reviews to validate compliance with all Hippo underwriting guidelines and quality standards are met
  • Conduct termination and run-off processes for discontinued programs
  • Develop new programs. Partner with due diligence team to determine good Hippo fit and projected financial results. Negotiate program administration agreements and delegated underwriting authority

Must Haves:

  • Bachelor’s degree required
  • Minimum of 7-10 years of risk management experience in personal and/or commercial insurance positions of increasing responsibility required
  • Proficient with setting and negotiating Reinsurance Programs
  • Contract Drafting experience
  • Experience with coverage analysis
  • Understanding of technical claims proficiency and execution of best claim practices
  • Understanding of insurance concepts such as contracts, policy forms, reinsurance, state regulation, and claims coverage
  • Strong business acumen and ability to collaborate with other departments and stakeholders
  • Demonstrated success in exercising independent decision-making, problem-solving, and negotiation competency
  • Strong organizational and analytical skills with ability to conduct analysis on unstructured data
  • Intermediate Excel skills are required
  • Customer-service and relationship oriented
  • Professional designations desired (CPCU, ARM, AIC, SCLA, etc.)

Benefits and Perks:

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:

  • Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
  • Training and Career Growth - Training and internal career growth opportunities
  • Flexible Time Off - You know when and how you should recharge
  • Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.