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Sr. Manager, Financial Operations

Hippo Insurance

Hippo Insurance

Accounting & Finance, Operations
Austin, TX, USA
Posted on Wednesday, November 15, 2023

Title: Sr. Manager, Financial Operations

Location: Austin, TX

Reporting To: VP, Insurance Accounting & Reporting

About Hippo:

Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.

Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership.

About you:

Hippo is a fast-paced and innovative company, and we're looking for a Sr. Manager, Financial Operations who is excited to join our team and help us to continue to grow and succeed. You will be a key member of the Finance/Accounting team delivering support to Hippo Operations Teams within billing service, sales commission management, treasury, and claims to achieve best in class customer service. You have the ability to work independently and as part of a team, strong analytical and problem-solving skills, and the ability to manage multiple projects simultaneously. You have an ability to understand business needs and apply financial checks and controls.

What You’ll do:

  • Lead and manage a team of financial operations support professionals
  • Oversee key aspects of the company's operations, including:
    • billing service – premium collection intake, premium refunds, A/R aging and bad debt, supporting billing disputes
    • sales commissions – managing commission statements, commission payments, chargebacks, and supporting agency management with commission inquiries
    • treasury – processing wire transfers, support premium and claims trust management, balancing to premium collection and claims payment reporting
    • claims operations – support claims payment processing, claims recoveries, ad hoc claim payments, aging of outstanding claims payments and escheatment process
  • Conduct financial analysis to identify trends and opportunities for improvement
  • Work with operations teams to develop and implement financial policies and procedures
  • Support in the development and implementation of new technologies within operations
  • Ensure compliance with all applicable financial regulations
  • Work with Accounting to establish and maintain audit controls
  • Work with other departments to develop and implement strategic plans

Must Haves:

  • Bachelor's degree in accounting, finance, or a related field
  • 5+ years of experience in financial operations or financial management
  • 2 -3 years of people management
  • Effective leadership and communication skills
  • Experience with performance management for operations
  • Strong project management skills with a successful track record of managing cross-functional initiatives
  • Strong analytical and problem-solving abilities. Detail-oriented with a focus on accuracy and quality
  • Understanding of banking and cash management systems
  • Ability to adapt to a fast-paced, dynamic work environment

Preferred qualifications:

  • Experience with insurance industry specific operations
  • Experience with Sarbanes-Oxley (SOX) compliance, GAAP
  • Experience with enterprise resource planning (ERP) systems

Benefits and Perks:

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:

  • Healthy Hippos Benefits - 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). As well as 401(k), long & short-term disability, employer-paid life insurance, flexible spending accounts
    for health and dependent care, and an Employee Assistance Program (EAP)
  • Training and Career Growth - Paid training opportunities and countless internal career growth opportunities
  • Award-Winning Culture - Recognized by BuiltIn and Inc. Magazine as a top place to work - we value integrity, inclusiveness, empathy, and being proactive and dedicated
  • Flexible Time Off - You know when and how you should recharge
  • Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.