ABOUT THE OPPORTUNITY

In this exciting role as a Employee Relations Specialist based in Colombia, you will provide professional quality Service Matter Expert advice & execution on Employee &/or Labor Relations matters in North America, managing multiple Employee Relations cases from initiation to resolution, assisting employees at all levels in the organization, providing guidance to leaders, and driving consistency in application of policy and procedure. This is a remote, “work from home” opportunity and we are seeking a candidate that is bilingual in English/Spanish .

RESPONSIBILITIES:

• Handle escalated queries from Tier 1 and 2 Human Resources (HR).

• Tier 3 ER case management & documentation, managing cases by utilizing a Case Management tool through to resolution with the help of internal Legal function and/or external legal providers as necessary.

• Respond to ER inquiries which may include, but are not limited to: Disciplinary action, progressive performance management, policy breach, investigations, employee standards of conduct, EEOC claims, unemployment claims, and terminations.

• Ongoing monitoring of the workplace environment to proactively identify trends and the identification of potential concerns or issues.

• If case resolutions warrants it, provide a feedback loop for leaders and/or employees.

• Respond to and investigate Ethics Line reports.

• Liaison with internal legal or external legal advisors on ER issues.

• Participate in ER reporting, analysis and insight.

• In conjunction with our third party provider, respond to unemployment claim inquiries.

• Ongoing support and consultation with people managers on day to day employee issues (e.g. disciplinary advice).

SKILLS & REQUIREMENTS:

• 5+ years progressive experience in HR required with demonstrated required functional knowledge & expertise in Employee Relations

• Bachelor's degree required

• Desired experience supporting North America

• Experience supporting leaders and employees in Union environment a plus

• Demonstrated experience of, and focus on, proactively managing customer relationships

• Curious; proactively ask questions about wider context in order to understand where to provide most business value

• Being courageous when we need to push back and say no

• Ability to work effectively in high-pressure, fast-paced situations that require sound decision making

• High degree of comfort with change, with the skill to easily shift priorities to meet business needs

• Strong analysis and problem solving skills, able to carry out root cause analysis

WHAT’S IN IT FOR YOU?

• Be part of an ever evolving global organization focused on transformation and innovation

• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self

• Global connectivity to learn from 26,000+ teammates across 52 countries

• Be part of a winning team who embrace diversity, inclusion, and our differences

• Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement

#LI-Remote

Category: Human Resources

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0079950