Reporting to the Senior Manager, Global Commercial Contracts Support, the Contracts Coordinator, Information Security Specialist is responsible for providing critical contractual and operational support to the Sales team, managing all aspects of the contracts process from start to finish, including providing specific attention to Information Security matters while liaising with the Information Security team. The intent of this role is to create capacity for the Sales team by supporting their contractual needs, acting as a subject matter expert, problem solver and strategic thinker.

Your role in our mission:

Provide requested contracts to Sales inclusive of deal specific information; draft pricing schedules and review modifications thereto upon confirming business expectations with Sales; draft and review statements of work and recommend modifications to ensure continuity with company business practices. Requires an understanding of requirements for addressing matters pertaining to complicated professional services projects.
Proactively identify disparities, gaps and contradictions in business specifications within contracts or requests from Sales, then edit documents accordingly, seeking approvals if necessary. Take a creative approach to problem solving and resolution of challenges in a large organization by seeking clarity on complex contractual issues from business owners, then implementing non-standard language within contracts.
Resolve business and operational matters by weighing customer requirements against internal company policies, finding as much compromise as possible in order to meet or exceed customer expectations.
Ensure operational and business issues within contracts have been reviewed and approved by subject matter experts (e.g. Product Management, Finance, Sales, Operations, etc.), senior management and the Legal Dept.
Assist with various projects on an as-needed basis.
Support Information Security / Information Technology reviews as part of general contracting matters, including logical access, change management, risk assessments, anti-virus, incident management, Third Party Risk Management concepts, IDS and IPS, Firewalls, etc.

Valued skills and experience:

Mandatory fluency in English plus fluency in at least one other language from French, Spanish, German, with proficiency in both written and oral communication.
Education/Experience: college degree or equivalent with substantial contracts administration experience.
General understanding of standard contract provisions, e.g. liability, confidentiality, indemnity, information security, data privacy, etc.
Solid writing, editing and proofing skills as they relate to drafting and modifying contractual documents.
Strong attention to detail, specifically as it pertains to the drafting and review of contracts, including grammar and formatting.
Strong customer service, administrative and organizational skills and experience.
Ability to gain an understanding of a project through communications with Sales or by reading a contractual document including statements of work.
Ability to understand business specifications and operational requirements and translate them into clearly written contractual documents; strong business acumen.
Strong project management skills with the ability to influence and achieve results through others.
Ability to adapt quickly and effectively to changing workloads and business pressures. This position will oversee timely processing of contracts to close customer transactions, meeting or exceeding SLAs.
General understanding of software as a service and licensed software technologies.
Familiarity with providing contractual support for Reseller and Channel partnerships.
Strong work ethic with proactive attitude to accomplish assigned tasks within a defined timeline.
Solid and professional communication skills; interpersonal skills are a key component of the role; must be able to build rapport and work collaboratively with internal and external business partners (e.g., Legal, Product Management, Sales, etc.).
Familiarity with Google Suite, Microsoft Word skills and general understanding of Microsoft Excel and PowerPoint. Preferred experience in Salesforce.com.
Prior experience directly supporting a commercial Sales team in a contractual capacity, preferably in a services or high-tech based industry; needs to be able to understand sales processes and follow internal procedures.
Experience dealing with information security / information technology topics, such as logical access, change management, risk assessments, anti-virus and incident management.

Discover what awaits you

Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

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Category: Sales Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0079628

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