Global Technology and Innovation

Global Technology and Innovation focuses on people (people, teams, and clients), innovation, security, new ways of working, and perfecting the basics to drive performance and enable growth. Our Infrastructure, Transformation, and Global Service Delivery teams provide services that are secure, stable, and add value to the business.

Iron Mountain is seeking a dynamic and visionary Senior Director, Platform Automation & Governance to play a pivotal role in driving technology initiatives for our internal Operations. The candidate will be a qualified technical development who will be responsible for defining and executing technology strategies. Should be responsible for building company own IP and be able to drive large migrations.

As a senior leader, you will oversee a diverse team including managers, architects, system engineers, and quality engineers who develop and maintain the company's technology and solutions.

Key Responsibilities:

• Build and lead the platform operations team responsible for operationalizing new platform features.

• Define and execute implementation roadmaps, enhance processes, and drive engineering efforts to deliver exceptional customer experiences.

• Drive operational efficiencies with tools, technology, and accurate reportable data.

• Build/manage platform console to make the platform fully operational and enable self-service.

• Identify opportunities for innovation and optimization to enhance overall customer experience.

• Prioritize initiatives based on their potential impact on customer needs.

• Set goals and objectives for the team and guide them to achieve these targets.

• Oversee environment scoping and onboarding processes for new client environments.

• Establish and maintain customer communication and satisfaction.

• Work closely with the Cyber Security Director to ensure the effective implementation and operation of control frameworks, including SOC2, ISO, HiTrust.

• Develop capabilities, tooling, and processes to manage client-specific workloads and data pipelines.

• Monitor technology performance metrics and implement improvements as needed.

• Enhance application resiliency and stability through automation.

• Maintain the security posture, partnering with EIT and CSO/ISO to ensure security is maintained.

Additional Responsibilities:

• Build strong relationships and partner with technology stakeholders to address integration challenges and dependencies.

• Implement Tech FinOps strategies for application costing and monitoring.

• Optimize the cost of environments.

• Manage platform self-service, self-healing, API, End User Console, continuous monitoring, and DR environments.

Key Skills, Requirements and Competencies:

• 20 plus years of experience in technology leadership roles, with a focus on delivery of customer needs and satisfaction

• Must have work experience as a Manager or Director for more than 5 years

• Should have good experience on Organizational, time-management and decision making skills

• Experience in managing multidisciplinary teams and fostering a collaborative work environment

• Excellent communication and stakeholder management skills

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Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0073466