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Assistant General Manager | London

Blank Street

Blank Street

Operations
London, UK
Posted on Thursday, March 7, 2024

About Blank Street

At Blank Street, we believe great coffee should be an everyday ritual. With shops across Brooklyn, Manhattan, Boston, DC, London and Manchester, we’re the first-ever brand to offer affordable high-quality coffee.

Blank Street originated in an effort to change the specialty coffee status quo. Starting with small-format shops and continuing with a limited menu and top-of-the-line tech, we’ve always been focused on simplifying the coffee experience. We partner with amazing local vendors and brands, and have some of the best baristas out there on our team. Love coffee and customer service? Keep reading.

Our Values

  • Magic is in the Details: in everything we do we value attention to detail, going the extra mile & thinking about everything that makes a moment meaningful
  • Move as One: We look for inclusive and respectful team members who strive to be the best team player & who over-communicates to ensure understanding
  • “My House is your House” Hospitality: We look for individuals who welcome guests into the cafe the same way they would invite in a friend, who are obsessed with presentation, making sure our cafes are always clean and welcoming & who provide stellar service, even when things are busy or stressful

The Assistant General Manager role supports our General Managers as the guardians of our stores, owning everything from the experience we provide for our customers, to coaching and motivating our teams so that we successfully deliver our mission to serve our customers high-quality food and coffee at affordable prices. Moving as one, you manage the small things to make the magic happen and ensure our home is the home of our customers and our team members too.

What's Brewing...

What’s involved?

  • Inspire, motivate and support your store teams to keep bringing their best selves to work every day
  • Ensure the daily success of your stores so that we are providing the best service to our customers
  • Be a brand ambassador, living our values and upholding our brand standards to the highest level
  • Responsible for accurate stock ordering, rota management and maximising commercial opportunity in your stores
  • Responsible for all elements of store delivery in the General Manager’s absence

A bit about you

It starts with a passion for service, coffee and people, but that’s just the beginning. We’re looking for all that and a little bit more magic

  • Some experience and a strong passion for managing, coaching, and developing people
  • A commercial mindset that understands all the components of driving delivery across multiple locations
  • A self starter with a can do, solution oriented mindset and a positive outlook
  • A real team player
  • Someone that can see the bigger picture and isn’t afraid to get stuck in to make the magic happen
  • A love for the Blank Street brand and genuine excitement to be a part of the amazing journey we are on

What's in it for you?

  • Competitive annual salary
  • Private healthcare
  • 25 days holidays
  • A whole lot of Blank Street swag (and coffee of course!)

Job Type: Full-time

Schedule:

  • Weekend availability

Ability to commute/relocate:

  • London, Greater London: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What will you bring to Blank street as an AGM?

Work authorisation:

  • United Kingdom