At Belong, we're on a mission to redefine the long-term rental home experience by combining innovative technology, first-class customer service, and hardcore operations and logistics to deliver physical and financial services never seen before in the industry. As a fast-growing Series C tech startup, we are dedicated to creating a rental experience that makes residents and homeowners feel valued and empowered. We believe in challenging traditional property management models and are committed to maximizing operational efficiency and delivering exceptional results.

Our Virtues:

We Are One Team: Foster trust, collaboration, and open dialogue.

We Elevate Standards: Cultivate excellence, creativity, and ongoing growth.

We Seek Clarity of Thought: Decisive, proactive thinking.

We Are Member Obsessed: Deliver unparalleled customer experiences.

We Own End to End: Comprehensive ownership of projects and processes.

Position Overview:

The Home Prep team at Belong plays a critical role in both the growth of the company, and the experience we provide. We’re in the business of getting homes loved, finding and placing great Residents in Homeowner’s homes, and treating them exceptionally well. In doing so, we ensure homes are rented as quickly as possible, minimizing vacancy for our Homeowners so that our service pays for itself. To do that, we need to get homes inspected and reconditioned as soon as they become available. Our Home Prep team, and the technology that enables them, is built from the ground up to achieve speed and efficiency, quality of repairs for our Residents, and the lowest cost possible for our Homeowners.

The opportunity:

As an Operations Lead on the Home Prep team, you will manage Operations Associates responsible for getting homes inspected and reconditioned for both new homes and those undergoing turnover whenever someone moves out. This ensures that Belong can get the home loved as quickly as possible, reducing vacancy for the homeowner. This role is critical in overseeing both new homes joining Belong’s network and those undergoing turnover within a specific geographic market.

Responsibilities:

Team Management: Manage and train a team of Operations Associates to ensure they have the right processes in place and are effectively completing their work. Set clear performance expectations and provide regular feedback. Foster a collaborative and high-performing team culture

Data-Driven Opportunities: Work with data to identify opportunities for process improvements and operational efficiencies. Monitor and analyze operational metrics to spot trends and areas for enhancement.

Zero to One:Work cross-functionally on Zero to One Projects to drive innovation, improve service and achieve growth.

Product Mindset: Opportunity to partner with the product team, providing feedback on the homeowner’s experience to improve the app and automated communications.

Qualifications:

- Reside in Miami, or open to relocation to Miami

- At least 3 years of experience in Consulting or Operations at a high-growth start-up.

- Structured, problem-oriented, and able to thrive in ambiguity.

- Strong critical thinking, analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

Nice to have:

- Bachelor’s degree from a top-tier US university

- Fluency in Spanish

- Experience managing people and building processes from the ground up.

- Industry Acumen: Knowledge in real estate, property management, home construction, or related industries

Join us at Belong and be part of a team that is revolutionizing the real estate industry. If you are passionate about delivering exceptional results and have the skills and experience we are looking for, we want to hear from you!

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