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Customer Success Manager (Hong Kong or Singapore)

AltoVita

AltoVita

Customer Service, Sales & Business Development
Remote
Posted on Monday, July 1, 2024

Who we are

We are a female-founded scale-up, currently made up of 100+ AltoVitians. Our fully-remote team hails from 14 different countries and collectively speaks 18 languages. Most of the time, it is our differences that are celebrated (whether they are in cultures, personalities, preferences or passions). However, despite those differences, there are a few principal attributes that we share which define an AltoVitian. AltoVitians are tenacious, humble, and thoughtful. Being humble is important because it enables us to keep learning every day, and tenacity is necessary because in a high performing environment as fast-paced as AltoVita, taking it slow is simply not an option!

Today is a particularly exciting time to join our team, we closed our Series A financing round in late 2022 and will be starting the Series B rounds in the coming year. This next chapter won’t always be a smooth ride, but it will be filled with innovation, excitement and opportunities, so if you are ready for the challenge (and the fun!) of growing with us, we would love to hear from you.

What we do

AltoVita provides flexible living to employees anywhere in the world.

Most corporations, NGOs and government agencies do not typically endorse the use of (other) property platforms by their employees, because they do not deem them sufficiently safe for staff in their care. Therefore, companies have to resort to a highly fragmented property distribution system and as a result employees experience a slower, less transparent and more expensive journey to finding temporary accommodation for professional travel.

This is where we come in. Our founders experienced the frustrations of temporary corporate accommodation firsthand and decided that safety shouldn’t be a sacrifice. Today, the AltoVita platform boasts over 7 million properties in 36,000+ locations and 165 countries, with a key difference: every property is vetted and Duty of Care compliant, and our customer service team is on hand 24/7 to assist should any issue arise. This is why more and more organisations want us to take care of their employees’ stays away from home, and why employees all over the world will know who we are by 2025.

Role Description

  • Manage incoming accommodation requests and present corporate clients and relocation management partners with personalised housing options through AltoVita's proprietary enterprise software
  • Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner
  • Build a good relationship with the consultants from relocation management companies
  • Perform reporting on conversion figures
  • To maintain the positive engagement with hospitality partners and participate in supplier meetings, when necessary
  • To participate in property inspections to gain an in -depth understanding of properties quality, when required.
  • Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive.
  • Assist the Guest Experience team in managing incoming guest arrivals & coordinating check-in instructions
  • Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region.
  • Proactively contribute to the community building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits)
  • Assist in the optimisation process of AltoVita's Customer Success technology
  • Collaborate with the team to deliver competitive RFPs to clients.

Requirements

  • Candidate must be based in Hong Kong or Singapore
  • 2+ years of experience in corporate housing, global mobility or relocation
  • Comfortable working in a fast-paced, sometimes less structured and entrepreneurial environment
  • Ability to work well under pressure and handle high-stress situations with calm and professionalism
  • Strong problem-solving skills and ability to think on your feet
  • Self-motivated, proactive and results-driven
  • Occasional weekend on call rotation
  • Mandarin or Japanese language skills is preferred but not essential

Ways of Working

AltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports.

Join our Team

AltoVita is the sum of every member of the team. We know that a strong team is a diverse team, and are therefore committed to being an equal opportunity employer, so please bring all of yourself to the interviews and most importantly to our team.

Becoming an AltoVitian means you will benefit from:

  • A team that will always put you first
  • Incredible opportunities for growth and career advancement
  • A fully-remote working environment
  • Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
  • A work-from-home allowance to get your home-office set up
  • A generous vacation package so you can recharge or explore