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Client Development Manager (EMEA)

AltoVita

AltoVita

Sales & Business Development
London, UK · Remote
Posted on Wednesday, April 3, 2024

Who we are

We are a female-founded scale-up, currently made up of 100+ AltoVitians. Our fully-remote team hails from 14 different countries and collectively speaks 18 languages. Most of the time, it is our differences that are celebrated (whether they are in cultures, personalities, preferences or passions). However, despite those differences, there are a few principal attributes that we share which define an AltoVitian. AltoVitians are tenacious, humble, and thoughtful. Being humble is important because it enables us to keep learning every day, and tenacity is necessary because in a high performing environment as fast-paced as AltoVita, taking it slow is simply not an option!

Today is a particularly exciting time to join our team, we closed our Series A financing round in late 2022 and will be starting the Series B rounds in the coming year. This next chapter won’t always be a smooth ride, but it will be filled with innovation, excitement and opportunities, so if you are ready for the challenge (and the fun!) of growing with us, we would love to hear from you.

What we do

AltoVita provides flexible living to employees anywhere in the world.

Most corporations, NGOs and government agencies do not typically endorse the use of (other) property platforms by their employees, because they do not deem them sufficiently safe for staff in their care. Therefore, companies have to resort to a highly fragmented property distribution system and as a result employees experience a slower, less transparent and more expensive journey to finding temporary accommodation for professional travel.

This is where we come in. Our founders experienced the frustrations of temporary corporate accommodation firsthand and decided that safety shouldn’t be a sacrifice. Today, the AltoVita platform boasts over 7 million properties in 36,000+ locations and 165 countries, with a key difference: every property is vetted and Duty of Care compliant, and our customer service team is on hand 24/7 to assist should any issue arise. This is why more and more organisations want us to take care of their employees’ stays away from home, and why employees all over the world will know who we are by 2025.

Role Description

Customer Development & Interaction:

  • Deliver strategic account management to corporate clients and relocation management partners across EMEA.
  • Support in devising consultative approaches as per client needs and requirements (i.e. focus on technology, cost-savings, workflow/experience optimisation).
  • Achieve high client satisfaction rates (i.e. high client proprietary evaluations, positive client-evaluations, and increased NPS scores)
  • Represent AltoVita at industry events across EMEA.
  • Collect and analyse client performance data and present key findings to clients during monthly reporting & QBR sessions.
  • Proactively contribute to strategic design of best-in class innovative solutions for clients.
  • Contribute to clients’ full adoption of our technology and product.

Lead Generation:

  • Support inbound sales & share of wallet growth.
  • Assist with onboarding of new clients in EMEA.
  • Organise frequent in-person visits to client's offices and meet with key stakeholders across all levels.
  • Understand and proactively look for opportunities & ability to support clients globally.

Requirements

  • 7+ years of experience in corporate housing, global mobility or relocation is a must.
  • Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others)
  • Self-motivated, hardworking account/customer success manager with proven success in managing global mobility & RMC clients.
  • Fast learner, problem solver.
  • Based in/near to London. Frequent travel to London is required for this role as well as across EMEA.

Ways of Working

AltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports.

Join our Team

AltoVita is the sum of every member of the team. We know that a strong team is a diverse team, and are therefore committed to being an equal opportunity employer, so please bring all of yourself to the interviews and most importantly to our team.

Becoming an AltoVitian means you will benefit from:

  • A team that will always put you first
  • Incredible opportunities for growth and career advancement
  • A fully-remote working environment
  • Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
  • A work-from-home allowance to get your home-office set up
  • A generous vacation package so you can recharge or explore