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Portfolio Company Open Roles

Client Experience Lead



Boston, MA, USA
Posted on Wednesday, June 14, 2023
  • Competitive Hourly Wage 
  • Product and Membership Commission 
  • $5 facials
  • Friends & Family Discount on Services
  • 35% Product Discount
  • Medical, Dental, Vision Benefits for full-time employees
  • Paid Time Off for full-time employees
Company Overview
At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.
We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way.
Oh, and the word Heyday... it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.
Job Summary
You are the foundation of our success as an organization. You are an expert in creating world-class client experience in our shops. You deliver this experience by connecting with our clients, sharing product recommendations, anticipating their specific needs, and resolving all questions, and leading a team.
  • Provide high-level client service and hospitality to clients: including in-person, over the phone, and through email.  Sets an example for the entire Shop
  • Work in conjunction with the Shop Manager to process, record, and respond to  schedule adjustments 
  • Owns the balancing of Skin Therapist appointments in our booking system
  • Manage staff on shift, including but not limited to: deployment, delegation, trouble shooting in the moment
  • Assist in daily shop tasks and projects, including
    • Cleaning
    • Assisting with laundry and folding towels
    • Preparing for inclement weather 

    • Sanitation Checklist Follow Up
  • Follow protocol to address staff call-outs and no-shows
  • Ability to open and close the shop effectively 
  • Demonstrate product knowledge, assist with re-stocking products, receiving and entering inventory, and be able to assist clients with product sales and returns 
  • Provide in the moment feedback on task-related skills
  • Maintain a positive attitude and take initiative
  • Knowledge of treatment room set-up and breakdown in accordance of Heyday standard
  • Assist with the training and coaching of new hires for the Host team
  • Follow up on Kustomer Platform to ensure all client contacts are up to date
  • Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture 
  • Must have outstanding customer service and problem-solving skills
  • Must be confident when recommending memberships, packages, and product
  • Must have the ability to prioritize and multi-task within a fast-paced environment
  • Must be willing to initiate tasks and perform duties without direction
  • Must have excellent communication skills (verbal and written) and be able to work with a wide range of personalities
  • Must have a positive, can-do attitude
  • Must have a friendly and professional phone and email etiquette
  • Must have superior organizational skills
  • Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts
Compensation: $20.00 - $22.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Heyday Skincare Corporate.