Commercial Director- Corporate

The Commercial Director- Corporate will be responsible for leading the Iron Mountain Commercial Team responsible for corporate customers to achieve the sector revenue and EBITDA target and to improve customer retention. This includes the leadership, management and development of the commercial team in order to achieve set targets.

Responsibilities:

• Sector to Delivery of the in-year budget growth for revenue and EBITDA

• Increased customer retention

• Decreased dilution, PW

• Accuracy and timeliness of pipeline reporting

• Ownership of all enterprise customers

• Management of Sales Performance through leadership and management of team (focusing on productivity, individual performance and teamwork)

• Definition of commercial strategy for achieve EBITDA and Revenue accelerated growth targets,

• Collaborate with and coordinate diverse teams (marketing, sales, customer service etc.) in order to achieve EBITDA & revenue targets

• Development of a 3-5 year business plan to aggressively grow revenue from enterprise customers including pricing strategy

• Advocate innovations and investments to better serve needs of IM enterprise customer base

• R esponsible for creating customer experience strategy to deliver competitive advantage & sustain profitability

• Provide leadership in establishing customer-focused culture. Implementing and managing initiatives tools that drive to customer satisfaction, loyalty and retention in efficient and standardized approach

• Responsible for driving and influencing future service roadmaps within customer experience

• Play a senior advisory role to business leaders, evaluating product performance to help proactively develop business opportunities

• Conducting market research and analysis to create detailed business plans on commercial opportunities (M&As, expansion, business development, or any other long-term proposals.)

• Understand market trends and market information in sector, identify impact to customers and share internally for further analysis

• Define pricing strategy to be able to win deals

• Define Partnership local ecosystem to win

Key Skills, Requirements and Competencies:

• Full driving license

• English qualification or certificate

• Appropriate Senior Management courses and qualifications

• Secondary education and/or higher education degree (or equivalent experience)

• Skills (including languages):

• Ability to work well and at pace under pressure while delivering results to exacting deadlines

• Proven ability to build successful, long terms senior level customer relationships

• Ability to build and develop successful long term relationships with key internal stakeholders including, operational management, sales and other teams and departments

• Performance coaching in a sales context

• Ability to develop and maintain the sales team's product and industry specific knowledge

• Energetic, dynamic, tenacious, resilient

• Strong commercial astuteness and financial understanding

• Strong communication and influencing skills at a senior level

• Experience:

• Proven sales management experience within a highly competitive commercial environment

• Ability to work and communicate effectively within a multicultural environment and with all levels, internally and externally.

• Proven experience of developing detailed customer / sector knowledge through networking and professional association membership

• Proven experience of effective negotiation and complex problem solving

#LI-DNI

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0075268