Elevate Your Career at Iron Mountain

Are you detail-oriented and process-driven with a background in IT hardware? Join us as an Eradication Technician in Urbandale, IA!

You’ll work closely with a major global tech leader and social media powerhouse. As their data center operations expand rapidly, you'll be at the forefront of delivering crucial services. We’re looking for highly organized individuals who thrive in fast-paced, high-pressure environments and are passionate about technology. This full-time role offers the chance to collaborate with two dynamic, innovative companies.

Onsite role located at 300 Share Way NW, Altoona IA 50009

WHAT WE OFFER:

• 1st shift schedule : Monday through Friday from 8:00am - 5:00pm

• Onsite cafeteria

• Gain experience and exposure working at a large hyperscale data center

• Full Benefits that start on Day 1

• 401k Match

• Paid Time off, 7 Holidays, 3 Floating Holidays and Well-Being days

JOB RESPONSIBILITIES

• Manage vendor activities and maintain both new and existing vendor relationships

• Excellent written and verbal communication skills

• Assist with process improvement initiatives, new process and documentation of process and policy including playbooks

• Attend operational syncs and capture notes and manage the completion of action items

• Physical destruction of storage devices ensuring data is non-recoverable

• Logical tracking of storage media

• Meticulous tracking of chain of custody records for all storage media

• Safe and secure transport to storage media within client site as well as intercampus transport

• Troubleshoot issues that may arise during drive wiping

• Troubleshoot and problem-solve for physical and logical discrepancies

• Reconcile all wiped/destroyed media across internal records

• Use of proprietary data sanitization software

• Utilize various inventory systems, determining which devices are destroyed or sanitized

• Coordinate pickup of sanitized and destroyed devices

• Prioritize tracking and reconciling part movement / destruction through the task system

• Sync with global teams on various tasks and upcoming innovations

• Meet SLAs/Deadlines on data eradication and/or destruction

• Assist with additional data center side projects as appropriate

• Effectively communicate issues to team members and leadership

• Maintain interpersonal relationships with clients and co-workers

• Provide updates and feedback via daily reports and weekly meetings

• Maintain cleanliness and organization of Eradication Room and tech workspace

EDUCATION & QUALIFICATIONS

• High School Diploma Required

• Previous experience with inventory management system(s) (Preferred)

• Knowledge of Google Suite (Excel, Word, etc.)

• Comfortable using Windows OS and Mac OS

• Experience repairing and/or upgrading PC / server equipment (Preferred)

• Ability to multitask and work effectively with others

• Ability to quickly shift priorities based on client needs

• Previous work in a data center environment (Preferred)

• Ability to troubleshoot and problem solve

• Ability to lift minimum of 40 Lbs.

• A valid driver's license is required.

THE COMPANY

Iron Mountain, an Iron Mountain Company, is revolutionizing data center infrastructure, the backbone of our digital world, through innovative engineering, processes, and technologies. Our circular data center models empower hyperscalers to unleash the full potential of their hardware and offer the broader industry cutting-edge solutions that raise the bar for performance, scalability, and sustainability.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0078313