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Service Delivery Technician, Data Center



Frankfurt, Germany · Germany
Posted on Tuesday, July 9, 2024

Service Delivery Technician, Data Centre - Frankfurt

The Service Delivery Technician provides physical support of data centre equipment in a critical environment. This role has a high level of engagement with our customers, employees, and vendors at all levels and will perform requested installations and troubleshoot tasks.

IMDC is looking for team members who are open to learning and growing in a fast-paced and evolving environment. High-energy, organized, a strong sense of urgency and dedication to your team, our customers, and IMDC’s vision is required to be a success in this role. This is a full-time shift position.


  • Monitoring various ticketing queues and follow-up of tickets;

  • Construction, labelling and recording of cabling and cross connects;

  • Troubleshooting of cabling issues;

  • Supervising customer implementations and deliverables;

  • Handle remote hands customer requests;

  • Perform basic technical work (electrical, mechanical, civil);

  • Receiving and registration of incoming goods;

  • Monitoring of the Building Management System;

  • Coordinate and issue work permits;

  • Handling 1st line support of facility installations;

  • Making visual inspection rounds and follow-up on findings;

  • Supervise supplier activities;

Key Skills, Requirements and Competencies:

  • A technical background;

  • Experience in a data centre environment within a similar role

  • Affinity with technology and the Internet;

  • Knowledge in the field of IT infrastructure and cabling standards;

  • Knowledge of IT equipment (servers / switches / firewalls / etc.);

  • Knowledge of Networking and TCP / IP;

  • Knowledge of Server Operating Systems (Windows / Linux) is a plus;

  • Familiarity with work processes and standards ISO and BS standards is a plus;

  • Undergo high level security clearance (SC)

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0073148