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Enterprise Email Systems Administrator



Bengaluru, Karnataka, India · India
Posted on Wednesday, July 3, 2024

Job Description:

The Enterprise Email Systems Support Administrator is responsible for the day-to-day support

and maintenance of our Enterprise email systems, including Microsoft Exchange and Google

Workspace. The ideal candidate will have a strong understanding of email systems, networking

protocols, and security best practices.

Essential Job Functions:

● Provide prompt and efficient technical support to users experiencing email-related


● Diagnose and troubleshoot connectivity problems, mailbox inaccessibility, and email

delivery failures.

● Offer clear and step-by-step solutions to users, ensuring a smooth and uninterrupted

email experience.

● Analyze and troubleshoot email system issues, such as server crashes, mailbox

corruption, and spam filtering problems.

● Work collaboratively with other IT professionals to identify the root cause of email

system issues and develop effective solutions.

● Implement troubleshooting techniques and apply patches to resolve problems efficiently.

● Continuously monitor email systems for performance and availability issues.

● Analyze system metrics, logs, and alerts to identify potential problems and performance


● Take proactive measures to address performance issues, ensuring optimal email system

uptime and responsiveness.

● Perform regular maintenance tasks to keep email systems running smoothly and


● Apply software updates, patches, and security fixes to address vulnerabilities and

enhance system stability.

● Work closely with other IT staff members, such as network engineers, security

specialists, and application developers, to resolve cross-functional issues related to

email systems.

● Foster a collaborative and communicative work environment to ensure a consistent and

positive user experience across all IT services.

Required Qualifications:

● Bachelor's degree in Computer Science or a related field

● 3+ years of experience in email systems support

● Experience with Microsoft Exchange and Google Workspace

● Strong understanding of networking protocols and security best practices

● Excellent troubleshooting and problem-solving skills

● Excellent communication and interpersonal skills

Desired Qualifications:

● Certifications in Microsoft Exchange and Google Workspace

● Experience with Active Directory

● Experience with PowerShell scripting

● Experience with virtualization technologies

● DMARC enforcement, monitoring and maintenance

● Experience with Proofpoint

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0076158