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Senior Client Delivery Program Manager, MENAT (remote)

Clutter

Clutter

Operations
Dubai - United Arab Emirates · United Arab Emirates
Posted on Thursday, June 27, 2024

We currently have an exciting opportunity for an experienced Senior Client Delivery Program Manager to join us at Iron Mountain. In this position you will be responsible for managing overall Iron Mountain project and program delivery including: scope, client management / interaction, timeline, budget, resource utilization and risk mitigation. Each program manager within Professional Services is the key point of contact for day-to-day activity, internal and customer communications and should have extensive experience working with external clients and presenting to executive management. Across each account / project, the program manager will work with the Client Principals, Solution Architects and individual workstream leads to create a program to deliver against the scope of work created by the team.

Your role in our mission

  • Creation and management of the program plan and key milestones

  • Organizing, attending & chairing the daily meetings to assign work items

  • Management of customer relationship throughout the execution of the program’s delivery timeline

  • Presentation to customer stakeholders and internal Iron Mountain stakeholders summarizing program progress and KPIs

  • Create and manage project governance documentation including RAID logs, project status reports and comprehensive implementation plans

  • Providing routine status reporting to the Professional Services Director and Professional Services leads as well as routine updates to the client

  • Management of new work item ticket creation throughout the project and allocation of resources against

  • Manage delivery team to achieve program objectives and milestones aligned to customer’s expectations Monitor the staff utilization without time management software

  • Manage JIRA boards, epics and stories Responsible for the creation of the kanban cards for daily management of tasks.

Valued skills and experience

  • Significant experience managing multiple concurrent IT projects

  • Successful track record of delivering large-scale projects to agreed time, cost, quality and scope parameters

  • Familiarity with delivery requirements, acceptance criteria and testing Software delivery experience

  • Expertise in creating detailed project plans and owning the successful delivery of project plans end to end Working knowledge and experience of both agile and waterfall methodologies

  • Ability to constantly multi-task, and prioritize own and others work according to a changing business environment

  • Strong stakeholder communications, reporting weekly and daily to senior management

  • Management of cross-functional teams, leading daily and weekly scrum meetings.

  • Experience working with project management software

  • Fluency in both English and Arabic.

Discover what we offer

  • Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

  • Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging

  • Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities

  • Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

  • Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

  • Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

  • Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

  • Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

  • Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come

#LI-Remote

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0067098