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Critical Facility Technician



Frankfurt, Germany · Germany
Posted on Friday, June 21, 2024

Iron Mountain’s Data Centers operate a global colocation platform that enables customers to build tailored, sustainable, carrier and cloud-neutral data solutions from single cabinets to wholesale data centers in 19 locations on three continents. Iron Mountain data centers are powered by 100% renewable energy thanks to carbon credit assistance and low PUE. As well, Green Power Pass is available to all customers. Iron Mountain offers customers the business and environmental benefits of renewable energy through unique green power contracting for data center services.

Critical Facilities Technician, Data Centre

The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, civil and building management systems. IMDC is looking for self-motivated team members who have a strong sense of urgency, and dedication to your team, our customers and IMDC’s vision. This is a full-time shift position, and may be required to work 1st, 2nd or 3rd shift.


  • Take ownership of IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed uptime service levels.

  • Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.

  • Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.

  • Permit and monitor contract vendors.

  • Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.

  • Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.

  • Escort and periodically check vendors while performing maintenance to ensure that the rules and operating procedures are followed.

  • Assist in arranging access and creating work authorisations and changes for internal works or for vendors.

  • Proactively identify issues and take the needed steps to resolve. Assist with service delivery tasks when needed.

Key Skills, Requirements and Competencies:

  • Experience in a critical operations environment and/or data center experience preferred.

  • An Electrical Engineering qualification or formal training required

  • English language skills are preferred.

  • Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.

  • Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.

  • Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.

  • Dedication & desire to learn - we would like you to grow your career within Iron Mountain.

  • Customer service mentality - we are customer focused.

  • Opportunities for overtime work will be available.

  • Working hours and shifts are varied and nights, weekends and holidays may be required.

  • The ability to obtain security clearance via government or other agency background check may be required for customer support.

What We Offer

  • Competitive base salary with comprehensive benefits

. Opportunity to develop yourself and build your career

. Great working environment in a dynamic, international, fast growing organisation

  • A support system where you have a safe place to voice your opinion, share feedback, and be your true, authentic self

  • Be part of an ever-evolving global organisation focused on transformation and innovation

  • Global connectivity to learn from 26,000+ teammates across 52 countries

  • A winning team that embraces diversity and inclusion, and celebrates our differences

  • Competitive Total Reward offerings to help you balance your career at Iron Mountain, along with your family, personal wellness, and financial wellbeing

Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.

Category: Real Estate & Facilities

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0069390