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Implementation Manager (fixed term 24 months contract)



Cluj-Napoca, Romania · Romania
Posted on Friday, June 21, 2024


Title: Implementation Manager (fixed term contract 24 months)

Location: Cluj, remote

Global Technology and Innovation:

Driving performance and growth through people, innovation, security, and new ways of working, Global Technology and Innovation provides secure and stable infrastructure, competitively differentiated solutions, innovative technology platforms, and business operations for Iron Mountain.

Job summary:

The Implementation Manager leads and mentors significant business projects to improve DMS revenue growth, secure service and support, delivery and productivity of DMS operations.

The Implementation Manager will use methodologies within the region to promote projects into a business excellence culture.

Longer-term, the IM will take responsibility for ensuring consistent, accurate cost calculations are developed, standardized and widely used by all business functions.

Your role in our mission:

Priority Focus:

  • Lead and contribute to all phases of System Design Life Cycle (SDLC) - project initiation, project planning, requirements management, technical design and development, test planning and execution of highly complex and visible projects

  • Responsible for leading delivery of DMS related projects and accountable for project profitability, revenue recognition and other delivery related financial metrics and customer satisfaction

  • Coordinating with cross discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.

  • Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.

  • Coordinating the development of user manuals, training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients.

  • Managing customer satisfaction within the project transition period.

  • Conducting post project evaluation and identifying successful and unsuccessful project elements

Longer-Term Focus:

  • Participating as a subject matter expert, providing cost calculations for RFQ and tender processes

  • Create standardized formats and documentation around pricing within production around RDS, developing and supporting the sales teams with these tools to enable them to give high quality cost estimates to customers

  • Work closely with Production to create cost calculation methodologies to ensure consistent pricing

  • Initiate projects within Implementation, IT and the sales team to improve the sales process efficiency

  • Develop new, sustainable SLAs between Implementation and Sales Teams

Functional Knowledge, Skills, and Competencies:

  • Business knowledge across functional areas such as legal, sales, production and bridging understanding of areas

  • Communication: possess communication and group facilitation skills across organizational levels.

  • Ability to work under pressure

  • Analytical and able to read and consolidate information from a variety of legal and contractual sources, creating an understanding across different teams

  • Motivating Others - Supports and encourages a climate where people want to succeed

  • Customer Focus – all things begins with the customer

  • Understands own job and stays current in functional expertise

  • Managing and Measuring Work - Sets clear objectives and measures, and monitors progress

  • Business Acumen – Understands the core business related to role and function

Education / Experience:

  • Strong business/professional experience, with a focus on operational process

  • Bachelor's degree in Business, Project Management, or any related field preferred.

  • Advanced English (mandatory) and another EU language (preferable)

Discover what awaits you:

  • Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

  • Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

  • Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

  • Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

  • Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

  • Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

  • Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

  • Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

  • Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.


Category: Project/Program Management Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0074341