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State of Mexico, Mexico · Mexico
Posted on Friday, June 21, 2024



In this exciting role as a Labor Relations Specialist based in Mexico, you will provide professional quality SME advice & execution on Employee &/or Labor Relations matters, managing multiple Employee Relations cases from initiation to resolution, coaching managers and where necessary managing trade union and work councils relationships. The position will work under a hybrid model and needs to constantly visit facilities and offices all through Mexico.


  • Handles escalated queries from tier 1 and 2 + Tier 3 ER/LR case management & documentation through to resolution with the help of internal Legal function and/or external legal providers

  • Covers ER/LR inquiry, disciplinary action, progressive performance management, policy breach, investigations, driver standards of conduct, EEOC claims, unemployment and terminations.

  • On- going monitoring of workplace environment for pro-active identification of potential concerns or issues

  • Employee and ethics line investigations

  • Ongoing support and feedback with people managers and employees on employee relations issues.

  • Ongoing management of relationships with trade unions and works councils + Transactional administration of union contracts

  • Unemployment paperwork (NA only)

  • Coordination and management of roundtable process (NA only)

  • Issuance of termination documents

  • Severance negotiations where they need high ER support

  • Continual review of documented processes to ensure consistency across all ER/LR specialists. creation or modification needs are elevated to appropriate levels to include PSP roles


  • Bachelor’s degree required + both English and Spanish good conversational level

  • 5+ years progressive experience in HR required with Expertise in unions and all labor relations matters for Mexico

  • Demonstrated experience of, and focused on, proactively managing customer relationships and building strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment

  • Demonstrated understanding of continuous performance measurement

  • Curious; proactive and capable of maximizing the experience of where do customers ought to be and not where they want to be

  • Firm and strict with “No” answers when these need to happen.

  • Strong conflict resolution and negotiation skills

  • Ability to work effectively in high-pressure, fast-paced situations that require sound decision making

  • High degree of comfort with change, with the skill to easily shift priorities to meet business needs

  • Strong analysis and problem solving skills, able to carry out root cause analysis


  • Be part of an ever evolving global organization focused on transformation and innovation

  • A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self

  • Global connectivity to learn from 26,000+ teammates across 52 countries

  • Be part of a winning team who embrace diversity, inclusion, and our differences

  • Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement

Category: Human Resources

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0075233