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Physical Security Systems Analyst



Daganzo de Arriba, Madrid, Spain · Spain
Posted on Friday, June 21, 2024


Title: Physical Security Systems Analyst

Location: Spain

Iron Mountain’s Data Centers operate a global colocation platform that enables customers to build tailored, sustainable, carrier and cloud-neutral data solutions from single cabinets to wholesale data centers in 19 locations on three continents. Iron Mountain data centers are powered by 100% renewable energy thanks to carbon credit assistance and low PUE. As well, Green Power Pass is available to all customers. Iron Mountain offers customers the business and environmental benefits of renewable energy through unique green power contracting for data center services.

What sets Iron Mountain Data Centers apart?

Job summary

The Physical Security Systems Analyst has the task of monitoring and maintaining the various security systems related to physical security in Iron Mountain Data Centers. This role is responsible for configuring, installing, maintaining and upgrading (with vendor support) security systems hardware and software. It also provides operational support for the organization's physical security systems and peripheral equipment such as application servers, database servers, and hardware devices. Executes day to day upkeep, management, and triage of all access control, CCTV, biometric, asset, and visitor management systems and their related workflows. Supports projects based on the company’s growth roadmap as well as site driven, improvement initiatives. Intermediate IT and Network concepts’ understanding is crucial for contributing to successful project completions. Interacts globally with manufacturers and vendors, at multiple sites, in order to support service and project execution. Collaborates with site security management to ensure smooth physical security operations at applicable IMDC facilities.

Your role in our mission:

  • Shares responsibility for the state of all physical security systems at IMDC locations, with a focus on the EMEA and APAC regions, to provide the best experience for our customers and teammates.

  • Maintains a clear and detailed record of all physical security systems’ components deployed in the field along with all corresponding IT data.

  • Coordinates with vendors to assist with project executions while adhering to IMDC standards.

  • Proactively monitors the health of the various security systems while responding to issues in accordance with our incident management policy.

  • Processes requests assigned to Physical Security Systems in the ServiceNow queue.

  • Actively responds to physical security incidents, especially those related to the systems’ functions.

  • Provide support to local management in relation to new installs and customer builds. Participates in internal and external meetings to ensure proper completion of such projects.

  • Assists with internal and external audits, working in conjunction with security and compliance personnel to ensure accurate results.

  • Coordinates annual PM testing of all sites in scope.

  • Tracks performance of maintenance agreements and other vendor agreements.

Valued skills and experience:

  • 2+ years of physical security systems experience.

  • Detailed technical knowledge working with the following systems is highly preferred: Honeywell ProWatch, Avigilon, Traka, Iris ID, Morpho Manager, and ServiceNow.

  • Low voltage wiring and installation experience is preferred.

  • Ability to build and maintain successful working relationships through effective communication in order to protect, and build upon the security stance of IMDC and the Iron Mountain brand.

  • Be proficient in communication within all levels of the organization, including customers.

  • Candidates should possess strong organizational and prioritization skills.

  • Strong security and customer service mindset.

  • Fluent in English and local language both speaking and writing.

  • Experience in a problem solving role with a systematic approach is preferred.

  • Must have strong computer skills and basic knowledge of networking and IT concepts.

  • Able to work effectively in a fast paced and growing environment.

  • Security clearance via Government or other agency background check may be required for customer support.

Discover what awaits you

  • Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

  • Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

  • Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

  • Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

  • Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

  • Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

  • Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

  • Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

  • Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0073499